Customer Service suite
Answer every customer, on every channel
Tickets, e-mail, chat and calls in one place, with SLAs and a knowledge base.
Helpdesk
- Tickets from a public support page, e-mail, chat, calls or visits
- Teams with automatic assignment (balanced or rotation)
- SLAs, ready answers, internal notes
- Customers reply, close and rate through a private ticket link
Incoming e-mail
- Connect support@, sales@ or info@ mailboxes
- Mail becomes tickets, sales opportunities or a shared inbox; replies thread to the right ticket
- Auto-replies ignored
Live chat
- Website chat answered in real time from one inbox, with canned replies and reports
Phone calls
- Click-to-call from any customer record through your Twilio number
- Incoming calls ring the available team during opening hours
- Voicemail and a call-back list
Knowledge base
- Pages in a tree with a block editor, versions and sharing
Run your whole organisation on one platform
Tell us how you work. We will set up a trial with the modules you need and help you bring your data in.